Frequently Asked Questions

Touch Skins is a free skinchanger for CS2. It changes the appearance of weapons, knives, gloves, agents, and adds medals, stickers and other items. The basic version is completely free — up to 10 items in your inventory, with some categories available for free. A Premium subscription unlocks unlimited items and full access to the entire custom skins collection. Skins are only visible in CS2 while the app is running — they do not appear in your Steam inventory. All Touch Skins users can see each other's skins on the same server.

1. Create an account at touchskins.io/signup (email, Google, Telegram, Discord, VK). 2. Add skins to your inventory at touchskins.io/add. 3. Download the app at touchskins.io/download. 4. Log in inside the app — it will open your default browser, make sure you're logged in on the website in that browser. 5. Click "Launch Touch Skins" — Steam will close, initialization will start, then Steam and CS2 will reopen with your skins.

Download at touchskins.io/download. Works only on Windows (10 and 11). Linux and Mac are not supported. The app has a digital signature. If your browser or Windows blocks the download — it's a false positive, click "Save" or "Download anyway".

Go to touchskins.io/add, choose a category (weapons, knives, gloves, agents, stickers, medals), click on the item you want. Launch Touch Skins and open CS2. Up to 10 items are free, subscription removes the limit entirely.

Go to touchskins.io/add, find the cases or keys category, select a case and the number of keys. Enter the game and open your cases. Drop chances are close to real CS2 cases. Items you get go into your inventory.

No. Touch Skins is a .exe application that works only on Windows. However, the touchskins.io website works on any device — you can manage your inventory from your phone.

Up to 10 standard CS2 items for free. You can increase slots with Stars (in-app currency) or get a subscription which removes the limit entirely. If your subscription expires and you had more items than the limit — extras are removed automatically.

Go to the /inventory section on the website, click on the item. If it has no settings — it will be removed immediately. If it has settings — a window will open, select "Remove from inventory" at the bottom.

Stars are Touch Skins' in-app currency. They're used to buy custom skins, stickers, medals, and extra slots. You can get Stars by: purchasing on the website, through promo codes from the Telegram channel t.me/touchskins, or by selling previously bought items. Stars cannot be withdrawn as real money.

Custom items are unique skins that don't exist in regular CS2. They're purchased with Stars, stay with you forever, and don't take up inventory slots. Pricing works on supply and demand: new items start at 10 Stars, price increases by 1 Star after each purchase. With an active subscription, all custom items are available for free.

All Touch Skins users can see each other's skins when playing on the same server. Players without Touch Skins cannot see your skins. Items do not appear in your Steam inventory.

The most common reason is an expired subscription. When it expires, your inventory resets to the free limit. Items bought with Stars remain. Solution: renew your subscription or reduce your inventory to 10 items. If your subscription is active but skins disappeared — restart the app, check your internet, make sure anti-cheats are disabled.

Hands are a separate model that's not available on all agents yet — they're being added gradually. If an agent has default hands, try selecting a different agent. Agent hands and glove skins are different items — it's best not to combine gloves with a custom agent as they may conflict.

The subscription unlocks unlimited inventory (without it — up to 10 items) and free access to all custom items without purchasing with Stars, including future items.

In USD: 1 day — $0.99, 30 days — $5.99, 1 year — $14.99, lifetime — $19.99 (40% off). In RUB: 1 day — 99₽, 30 days — 299₽, 1 year — 699₽, lifetime — 899₽ (40% off). The subscription is a one-time payment with no auto-renewal.

International cards (Visa, Mastercard via Stripe), Russian cards, Ukrainian cards, SBP, Steam skins (via SkinsBack), Telegram Stars, cryptocurrency, PayPal, Google Pay, Apple Pay.

You don't need to cancel. The subscription is a one-time payment with no auto-renewal. When the period ends, it simply stops working. No recurring charges.

Click on your avatar on the website, then go to the "Promo code" section. Promo codes are shared in the Touch Skins Telegram channel, through promotions and partners. The only permanent discount is 40% off the lifetime subscription.

There's no trial period. The free version already lets you test the product: up to 10 items and some categories are free. Free premium access can be obtained through promo codes, giveaways, or compensation.

Refresh the page on the website. Make sure you're logged into the same account you paid from. If you paid with Steam skins — the subscription is issued after skins sell via SkinsBack, which can take 1 to 8 days. If that doesn't help — email support@touchskins.io with your UID, payment method, date and amount.

Refunds are generally not issued. You can test the product for free before purchasing. Refunds are possible in exceptional cases — if Touch Skins hasn't worked for several days and all FAQ solutions have been tried. Contact support@touchskins.io.

Telegram Stars payment only works if you logged in via Telegram. If you logged in via email, Google, Discord or VK — this payment method is unavailable. You cannot change the login method on an existing account — you'd need a new account via Telegram.

This is normal. The message appears for all users. With an active subscription, you don't need to top up Stars — all custom items are already available for free and slot limits are removed.

The risk of a VAC ban exists but is minimal. Cases of bans are extremely rare. Our developers monitor every CS2 update. To reduce risks: don't use Touch Skins on Faceit, EAC or Vanguard, play only on regular Valve servers, always use the latest version of the app.

Works with: VAC, server-side anti-cheats, regular CS2 matchmaking, Premier, public servers. Does NOT work with: Faceit (instant ban), EAC, Vanguard, FastCup, and any leagues with a client-side anti-cheat.

Yes. Touch Skins works in regular matchmaking, Premier, and public CS2 servers. Don't confuse matchmaking with Faceit — you cannot use Touch Skins on Faceit.

No. Using Touch Skins on Faceit will result in a ban 100% of the time. It also doesn't work on EAC, Vanguard, FastCup, and other platforms with active anti-cheat.

No. Using Touch Skins on an alt account does not affect your main account. You can play Faceit without Touch Skins on your main and matchmaking with Touch Skins on your alt.

Open Task Manager (Ctrl + Shift + Esc), end the FACEITService and FACEITClient processes. Disable FaceIT from startup: Task Manager → Startup → FaceIT → Disable. Restart your computer before launching Touch Skins to ensure all anti-cheat processes are fully stopped.

Make sure anti-cheats are disabled (FaceIT, EAC, Vanguard) — check Task Manager. Re-download the app from touchskins.io/download. Try enabling a VPN. If you use Zapret — it may interfere with the connection.

Most often caused by a running anti-cheat (even in the background) or connection issues (ISP restrictions). Open Task Manager and check for anti-cheats, re-download the app, try a VPN.

Make sure you're using the same account in the app and on the website. Disable EAC, FaceIT, Vanguard anti-cheats. Re-download the app, try a VPN. If skins worked before — your subscription may have expired or you need to update the app.

Restart the app, re-download from touchskins.io/download, try a VPN. Can't log in via Telegram — try a different browser or log in via Email instead. Forgot your password — use "Forgot password" on the login page.

Restart the app and CS2. Make sure anti-cheats are disabled. Try a VPN. If nothing helps — email support@touchskins.io.

Disable all anti-cheats, re-download the app, try a VPN. If you found a new bug — send a description to support@touchskins.io.

Caused by ISP restrictions. Solution: enable a VPN and relaunch Touch Skins. If it still doesn't work with VPN — re-download the app, make sure anti-cheats are disabled, try mobile internet.

The app can't connect to Touch Skins servers. Re-download the app, try enabling/disabling VPN, check if your antivirus or firewall is blocking the connection.

This is a false positive. The app has a digital signature. Add Touch Skins to your antivirus exceptions (both the folder and .exe file). For Windows Defender: Windows Security → Virus protection → Exclusions. For Kaspersky: Settings → Threats and exclusions. For Avast/AVG: Settings → Exclusions.

A VPN may be needed if the app won't launch, shows a connection error, or has infinite loading. Any VPN will work. If one doesn't help — try a different service or server.

The website doesn't detect that you're logged into the app. Open the app, click "Log in", make sure you're using the same account in the browser and in the app. The app opens your default browser — log into touchskins.io in whichever browser opens.

Go to touchskins.io/signup. Registration is available via Email, Telegram, Google, Discord and VK.

On the login page, click "Forgot password", enter the email linked to your account, follow the link in the email, and set a new password.

UID is your unique identifier. Click on your avatar at the top of the website — your UID is shown in the profile.

No. Email, login method and linked Telegram cannot be changed on an existing account. If you need a different login method — register a new account. Subscriptions, Stars and inventory cannot be transferred.

This may be a Telegram bug. Try a different browser, enable a VPN, clear cache and cookies, or log in via Email instead of Telegram.

No. One account — one active connection.

Deletion is possible through support. When deleted, your subscription, Stars, inventory and all data are permanently erased. Email support@touchskins.io with your reason.

Click on your avatar at the top of the website → Settings. Nickname can be changed anytime (up to 16 characters). Avatar supports JPG, PNG, GIF, video. GIF and video avatars are animated. Maximum file size — 40 MB.

Email: support@touchskins.io — real people, response within 24-48 hours. Telegram bot: @touchskinssuportbot — quick answers, a live agent will respond within 24-48 hours. The website widget is bot-only, live agents don't connect there.

Email support@touchskins.io or message the Telegram bot @touchskinssuportbot. Include your UID (click your avatar), what's not working, and what you've already tried. For payment issues — include receipt, date, amount, payment method and what you purchased.

Developers are actively working on fixes. New skins and models are added as they're ready, there are no fixed dates. Follow updates in the Telegram channel t.me/touchskins.